Privacy Policy

  Introduction

   At DarSarno Care Services, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and secure   manner. This Privacy Policy outlines how we collect, use, and protect your information when you access our services.


 1. Information We Collect

  We may collect the following types of information:

  • Personal Information: Name, contact details (email, phone number, address), date of birth.
  • Health and Care Information: Medical history, care needs, preferences, and other sensitive information necessary to provide care services.
  • Financial Information: Billing details and payment records, if applicable.
  • Communication Data: Records of conversations, queries, or feedback provided by you.


  2. How We Use Your Data

   We use the information we collect for the following purposes:

  • To provide the care services you have requested.
  • To personalize communication and offer you relevant information about our services.
  • To process and prepare quotations or estimates for care services.
  • For administrative purposes, including billing and record-keeping.
  • To improve our services based on feedback and your individual needs.
  • To comply with legal, regulatory, and contractual obligations.


  3. Sharing Your Data

   Your personal data will only be shared with third parties when necessary to provide our services or comply with legal obligations. We do not sell or lease your personal information to third parties.


  4. Data Retention

    We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. When your information is no    longer needed, we ensure it is securely deleted or anonymized.


  5. Your Rights

  You have the following rights regarding your personal data:

  • The right to access and obtain a copy of the personal data we hold about you.
  • The right to request corrections to inaccurate or incomplete data.
  • The right to request the deletion of your personal data, subject to certain conditions.
  • The right to withdraw consent at any time, where applicable.
  • The right to object to the processing of your personal data for certain purposes.


  6. Security

    We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it f   from unauthorized access, loss, or misuse.


 7. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. Any changes will be communicated to you via email or through our website. We         encourage    you to review this policy regularly to stay informed about how we are protecting your personal data.


 8. Contact Us

   If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at:


  DarSarno Care Services, 
  Address:

   Royal Oak House,

   Royal Oak Way North, 

   Daventry,

   NN11 8PA

 

 Email: office@darsarnocare.co.uk

  Phone: 0800 368 8892

 

  You can also complain to the ICO if you are unhappy with how we have used your data.

  The ICO’s address:           

    Information Commissioner’s Office

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire

    SK9 5AF

 

  Helpline number: 0303 123 1113

  ICO website: https://www.ico.org.uk

 

  By using our services, you acknowledge that you have read and agree to this Privacy Policy.