DarSarno Care Services values your views and opinions on the services that we provide. Communicating with you, our clients and our customers on a regular basis, either by telephone, in writing or by a meeting arranged by mutual convenience, is part of our ongoing commitment to quality.
This will consist of a six week overall review of your care package to ensure you are happy with your care. You will then receive a three-monthly telephone review of your service and a yearly quality questionnaire will be sent out with a stamped, addressed envelope for your convenience, for you to return. The outcome can be accessed through our Head Office (an annual update of your Care Programme / Risk Assessment / Assessment of Needs).