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Compliments Or Complaints?

We would love to hear them all!

We value your opinions on our domiciliary and elderly care services

DarSarno Care Services values your views and opinions on the services that we provide. Communicating with you, our clients and our customers on a regular basis, either by telephone, in writing or by a meeting arranged by mutual convenience, is part of our ongoing commitment to quality.

This will consist of a six week overall review of your care package to ensure you are happy with your care. You will then receive a three-monthly telephone review of your service and a yearly quality questionnaire will be sent out with a stamped, addressed envelope for your convenience, for you to return. The outcome can be accessed through our Head Office (an annual update of your Care Programme / Risk Assessment / Assessment of Needs).

Compliments & Complaints

If at any time you are unhappy with any aspect of the services that DarSarno Cares Services provides, we need you to inform us as soon as possible.

If you have a complaint, the complaints procedures below will provide you with the information you require. We aim to develop a partnership based upon mutual trust and high standards of care delivery. Please let a member of staff know if there is anything further you require.

Complaints Procedure

We place great importance on providing the highest standards of service to all of our service users.

However, we do recognise that occasionally we do not always get it right. In these circumstances, we encourage our service users to tell us about their concerns so that we have the opportunity to put matters right.

We want to:

Provide a rapid, accessible service for you to raise your concerns
Listen to your concerns and resolve any issues by working with you
Consider your suggestions for how we can put matters right
Make sure you are satisfied with how your concern was handled

How and Where to Complain

The following information explains what to do if you have a concern about our services. It also explains the time scales you can expect for resolving your concerns, and whom to contact if you are not satisfied with our response.

Telephone the office and ask to speak with a manager between the hours of 0900 hrs and 1700 hrs on 075844 36939.
In writing, send your email to complaints@www.darsarnocare.co.uk
Visit or address your letter to the following address:

The Managing Director,

DarSarno Care Services,

28 Carnation Way,

Nuneaton,

Warwickshire,

CV10 7SR

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We always appreciate hearing your thoughts and opinions on our service.